Terms and Conditions

Khoseni Prehospital Technologies
Last updated: 11 December 2025

1. Introduction

Welcome to Khoseni Prehospital Technologies. These Terms & Conditions govern your access to and use of our online store, including the purchase of medical courses, textbooks, and medical equipment. By using this website, you agree to comply with these Terms & Conditions and the applicable laws of South Africa.

2. Definitions

• “Khoseni Prehospital Technologies”, “we”, “us”, “our”: The operator of this online store.
• “You”, “your”: Any user or customer accessing the website or purchasing products.
• “Products”: Medical courses, textbooks, and medical equipment available through our website.
• “Services”: Educational or training services offered through our courses.

3. Use of the Website

By using our website, you agree not to:

• Engage in unlawful, fraudulent, or harmful activities.
• Attempt to bypass security features or access restricted areas.
• Copy, distribute, or misuse content found on this site.

We reserve the right to suspend or terminate access to anyone violating these terms.

4. Product Information

We strive to ensure all product descriptions, specifications, images, and prices are accurate.
However:

• Variations in colour, appearance, or packaging may occur.
• We reserve the right to correct errors or update information at any time.

Medical equipment specifications are subject to manufacturer updates.

5. Pricing & Payment

• All prices are listed in South African Rand (ZAR).
• Prices may change without prior notice.
• Payment must be completed using the methods offered at checkout (e.g., card, EFT, or other supported gateways).
• Orders are only confirmed once payment reflects successfully.

6. Orders & Availability

An order confirmation email will be sent once a purchase is made.

We reserve the right to cancel or refuse orders due to:

• Stock shortages
• Pricing errors
• Fraudulent or suspicious activity
• Inability to verify payment

If an order is cancelled after payment, you will be refunded in full.

7. Shipping & Delivery

• Delivery times depend on your location and courier availability.
• Couriers operate independently; we are not liable for delays beyond our control.
• Ownership and risk transfer to you once the order is handed over to the courier or delivered to your address.

8. Returns, Refunds & Exchanges

7-Day Returns Policy
You may request a return within 7 days of receiving your product, subject to the following conditions:

Not Eligible for Return

• Opened or used products
• Digital course content (non-refundable once accessed)
• Printed course materials that have been used or written in
• Products damaged due to misuse

Return Process

• Email: info@prehospitaltech.co.za
• Item must be inspected before refund approval.
• Refunds are issued to the original payment method and may take 3–10 working days depending on your bank.

Return shipping costs may be deducted unless the return is due to our error.

9. Course Access & Training Services

• Access to digital course content is provided upon successful payment.
• Sharing, copying, or distributing course material is prohibited.
• Course enrolment is non-transferable.
• Access may be revoked for misconduct or breach of course policies.

10. Warranty

• Some medical equipment may carry a manufacturer’s warranty.
• Warranty covers defects in materials or manufacturing only.
• Warranty does not cover: misuse, accidental damage, negligence, or normal wear and tear.

11. Limitation of Liability

To the maximum extent permitted by South African law, we are not liable for:

• Indirect or consequential losses
• Loss resulting from improper use of medical equipment
• Damages resulting from course misinterpretation or misuse of educational material

Our total liability will not exceed the amount paid for the relevant product or service.

12. Privacy & POPIA Compliance

We respect your right to privacy.
All personal information is processed according to the Protection of Personal Information Act (POPIA).

We collect personal data only for:

• Order and delivery processing
• Course enrolment
• Customer support
• Legal compliance

We do not share your information with third parties except courier services, payment gateways, or as required by law.

13. Intellectual Property

All course content, text, images, branding, and materials on this site are owned by Khoseni Prehospital Technologies and are protected under copyright law.

You may not reproduce, resell, or distribute any content without written permission.

14. Governing Law

These Terms & Conditions are governed by the laws of South Africa.
Any disputes shall be resolved in South African courts.

15. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

16. Contact Us

For queries, returns, or support, please contact:

Email: info@prehospitaltech.co.za

Call or WhatsApp: +27652800335