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Privacy Policy

Privacy Policy

Khoseni Prehospital Technologies
Last updated: 11 December 2025

1. Introduction

Khoseni Prehospital Technologies (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access our website, purchase products, or use our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide Directly

• Full name
• Contact details (email address, phone number, physical address)
• Billing information
• Delivery information
• Account login details (where applicable)
• Enrolment information for courses
• Communication history with us

2.2 Automatically Collected Information

When you browse our website, we may collect:

• IP address
• Browser type and version
• Device information
• Website usage data (pages visited, time spent, clicks)
• Cookies and tracking technologies

2.3 Course & Training Information

For enrolment in medical courses, we may collect:

• Professional or qualification details
• Course participation records
• Assessment results (if applicable)

3. How We Use Your Information

We use personal data for the following purposes:

3.1 To Process Orders

• Managing purchases
• Processing payments
• Delivering products
• Providing invoices and receipts

3.2 To Provide Course Access

• Enrolling you in courses
• Managing course participation
• Communicating updates, schedules, and results

3.3 Customer Support

• Responding to inquiries
• Handling returns or warranty claims
• Providing product or course assistance

3.4 Communication

• Sending order updates
• Notifying you of policy changes
• Providing relevant marketing content (only with your consent)

3.5 Website Improvement

• Analysing user behaviour
• Enhancing user experience
• Monitoring security and preventing fraudulent activity

4. Legal Grounds for Processing

We process your information under the following lawful bases:

• Consent (e.g., marketing emails)
• Contractual necessity (e.g., completing a purchase)
• Legal obligation (e.g., tax records)
• Legitimate interest (e.g., improving customer service)

5. How We Share Your Information

We do not sell your personal information.
We only share data when necessary, such as with:

5.1 Service Providers

• Courier companies
• Payment processors
• IT service providers
• Learning management systems for course delivery

5.2 Legal Requirements

We may share information when required to comply with:

• South African law
• Court orders
• Regulatory authorities

All third parties are required to maintain confidentiality and comply with POPIA.

6. Data Security

We implement reasonable technical and organisational measures to protect your data, including:

• Encrypted storage
• Secure payment gateways
• Access controls
• Firewall and cybersecurity protection

Despite these efforts, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including:

• Legal retention periods
• Financial and tax record requirements
• Course certification records (where applicable)

8. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate details
• Request deletion of your information (where legally permissible)
• Object to certain types of processing
• Withdraw consent for marketing communications

Lodge a complaint with the Information Regulator

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/

9. Cookies & Tracking

We use cookies to improve functionality and enhance user experience. Cookies may collect:

• Preferences
• Login sessions
• Website analytics

You can disable cookies in your browser settings, but some site features may not function properly.

10. Children’s Information

Our services are not directed at children under 18 unless part of an approved educational program.
We do not knowingly collect information from minors without parental consent.

11. International Transfers

If any service providers store or process data outside South Africa, we ensure they maintain data protection standards equal to POPIA requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised date. Continued use of our site constitutes acceptance of these changes.

13. Contact Us

If you have questions, requests, or concerns regarding your privacy, please contact:

info@prehospitaltech.co.za